Frequently Asked Questions
General FAQs
What areas do you serve?
Landco Group provides landscaping services to the Greater Cincinnati and Northern Kentucky area.
What are your business hours?
We schedule landscaping services during daylight hours, typically Monday through Friday, with weekend appointments available by request.
Do you offer free consultations or estimates?
Yes, we provide free initial consultations and estimates for all landscaping projects. This allows us to understand your vision, assess your property, and provide accurate pricing before any work begins.
Is your company licensed and insured?
Yes, Landco Group is fully licensed and insured. We carry comprehensive liability insurance and workers’ compensation coverage to protect both our clients and employees.
How far in advance should I schedule landscaping services?
For routine maintenance, we recommend scheduling 1-2 weeks in advance. For larger landscaping projects and installations, we suggest booking 4-6 weeks ahead, especially during peak seasons (spring and fall).
Project Planning FAQs
What is the best time of year for landscaping projects?
While we work year-round, spring and fall generally offer ideal conditions for most planting and landscaping projects. Hardscaping can often be completed throughout the year, weather permitting.
How long will my landscaping project take?
Project timelines vary based on scope and complexity. Simple installations might be completed in 1-2 days, while comprehensive landscape transformations could take several weeks. We provide estimated time frames with every proposal.
Do I need to be home while you’re working on my property?
After the initial consultation, you typically don’t need to be present while work is being performed. We’ll coordinate access requirements with you before beginning the project.
What should I do to prepare my property before you start work?
We recommend removing any personal items from the work area, marking irrigation lines or other hidden features, and ensuring pets are secured away from the work zone. We’ll provide specific preparation guidelines for your project.
After Service FAQs
Do you offer warranties on your work?
Yes, we stand behind our work with warranties on both materials and installation. Plant materials typically carry a warranty, while hardscaping installations are warranted. Specific warranty details are included in your contract.
What if I’m not satisfied with the work?
Your satisfaction is our priority. If you have concerns about any aspect of our work, please contact us immediately. We’ll address the issue promptly to ensure you’re completely satisfied with the results.
Do you offer ongoing maintenance after installation?
Yes, we offer various maintenance packages to keep your landscape looking its best. These can be customized based on your property’s specific needs and your desired level of involvement.